10_Al telèfon

Answering the phone

  • Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.
  • Who’s calling, please?

Introducing yourself

  • This is Paul Smith speaking.
  • Hello, this is Paul Smith from Speakspeak International.
  • Hi, this is Mr. Johnson speaking.
  • Hello, this is Mr. Johnson from International Meatland.
  • Hello, this is Mr. Johnson and I’m calling from Meatland.

Asking for someone

  • Could I speak to John Martin, please?
  • I’d like to speak to John Martin, please.
  • Could you put me through to John Martin, please?
  • Could I speak to someone who….


  • I’m afraid Mr. Martin isn’t in at the moment.
  • I’m sorry, he’s in a meeting at the moment.
  • I’m afraid he’s on another line at the moment.
  • I’m sorry, he is not here at the moment.
  • ….He’s on a business trip
  • ….He’s off sick today
  • ….He have a day off
  • She is busy; the line is engaged.

Putting someone on hold

  • Just a moment, please.
  • Could you hold the line, please?
  • Hold the line, please.


  • I’m sorry. I don’t understand. Could you repeat that, please?
  • I’m sorry, I can’t hear you very well. Could you speak up a little, please?
  • I’m afraid you’ve got the wrong number.
  • I’ve tried to get through several times but it’s always engaged.
  • Could you spell that, please?

Putting someone through

  • One moment, please. I’ll see if Mr. Jones is available.
  • I’ll put you through.
  • I’ll connect you.
  • I’m connecting you now.

Taking a message

  • Can I take a message?
  • Would you like to leave a message?
  • Can I give him/her a message?
  • I’ll tell Mr. Jones that you called.
  • I’ll ask him her to call you as soon as possible.

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