Answering the phone
- Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.
- Who’s calling, please?
- This is Paul Smith speaking.
- Hello, this is Paul Smith from Speakspeak International.
- Hi, this is Mr. Johnson speaking.
- Hello, this is Mr. Johnson from International Meatland.
- Hello, this is Mr. Johnson and I’m calling from Meatland.
Asking for someone
- Could I speak to John Martin, please?
- I’d like to speak to John Martin, please.
- Could you put me through to John Martin, please?
- Could I speak to someone who….
- I’m afraid Mr. Martin isn’t in at the moment.
- I’m sorry, he’s in a meeting at the moment.
- I’m afraid he’s on another line at the moment.
- I’m sorry, he is not here at the moment.
- ….He’s on a business trip
- ….He’s off sick today
- ….He have a day off
- She is busy; the line is engaged.
Putting someone on hold
- Just a moment, please.
- Could you hold the line, please?
- Hold the line, please.
- I’m sorry. I don’t understand. Could you repeat that, please?
- I’m sorry, I can’t hear you very well. Could you speak up a little, please?
- I’m afraid you’ve got the wrong number.
- I’ve tried to get through several times but it’s always engaged.
- Could you spell that, please?
Putting someone through
- One moment, please. I’ll see if Mr. Jones is available.
- I’ll put you through.
- I’ll connect you.
- I’m connecting you now.
Taking a message
- Can I take a message?
- Would you like to leave a message?
- Can I give him/her a message?
- I’ll tell Mr. Jones that you called.
- I’ll ask him her to call you as soon as possible.